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Service Level Agreement 2021
Prior to the commencement of tuition, all new clients are asked to read, complete, sign and submit the following form. Existing clients will be asked to read and complete at the start of each academic year in September.
THIS AGREEMENT is made on 01 September 2021.
BETWEEN
The Learning Collective Group Ltd. (the ‘Company’) whose address for this service within the jurisdiction of thecourts is 16 Arley Road, Pandy, Wrexham, LL12 8PQ.
AND
The ‘Client’ whose name is stated in the declaration at the foot of this agreement.
1. INTRODUCTION
The parties to this Agreement are the ‘Company’ and the ‘Client’.
Any alteration to this agreement must be in writing and signed by the ‘Company’ and the ‘Client’.
The ‘Company’ requires this contract to be completed before tutor sessions begin. Teaching sessions refer to all education services the ‘Company’ provides: tuition, classroom teaching, youth theatre workshops,coaching and mentoring.
The ‘Client’ is the responsible adult, over the age of 18, who has arranged and will pay for the educationalservices the ‘Company’ provides.
The ‘Student’ is the person receiving teaching.
2. OBLIGATIONS OF ‘THE COMPANY’
The ‘Company’ undertakes to provide a fully qualified teacher, registered with the Education Workforce Council of Wales (EWC) and with enhanced Disclosure and Barring Service (DBS) clearance, to do all the preparation prior to the lesson and to structure lessons in such a way as to optimise time for the benefit of the‘Student’.
The ‘Company’ shall keep confidential all information on the ‘Student’ and shall contact other parties involved in the education of the ‘Student’ only if given written permission by the ‘Client’ to do so.
The ‘Company’ will provide bespoke teaching that is tailored to the ‘Student’s’ specific requirements.
The ‘Company’ shall not assign its duties or obligations under this contract to a third party without the written permission of the ‘Client’.
The length of tutor sessions are generally one hour long but can be reduced or extended to cater for specific needs.
3. OBLIGATIONS OF ‘THE CLIENT’
The ‘Client’ must provide as much relevant assessment material as possible and assist the ‘Company’ in identifying learning gaps where the ‘Student’ needs specific tutoring.
The ‘Client’ must ensure that the ‘Student’ arrives on time and attends all scheduled tutoring sessions.
The ‘Client’ must ensure that the ‘Student’ is in possession of all necessary materials (e.g., textbook, assignments, etc.) needed for each learning session.
4. FEES PAYABLE BY THE CLIENT
Fees for academic tuition shall be calculated at an hourly rate of £26.50 pounds per session of tutoring or £13.25 for half-sessions.
The bank details required for BACS payments are as follows: The Learning CollectiveGroup, Natwest, A/C No: 91191378, Sort Code: 55-81-42
Payment for all sessions in a given half-term shall be made by BACS transfer prior to the commencement of the first tutor session in a given half-term.
Half-term #1 payment deadline is 10 September (for all tuition sessions from 1 September to 29 October 2021)
Half-term #2 payment deadline is 5 November (for all tuition sessions from 1 November to 23 December 2021)
Half-term #3 payment deadline is 7 January (for all tuition sessions from 5 January to 25 February 2022)
Half-term #4 payment deadline is 4 March (for all tuition sessions from 28 February to 8 April 2022)
Half-term #5 payment deadline is 29 April (for all tuition sessions from 25 April to 27 May 2022)
Half-term #6 payment deadline is 10 June (for all tuition sessions from 6 June to 21 July 2022)
The ‘Company’ will issue formal invoice requests by email prior to payment deadline dates. All payments will receive a formal receipt.
5. SESSION CANCELLATION POLICY
It is incumbent upon the ‘Client’ to give the ‘Company’ two weeks’ notice if the ‘student’ is unable to attend a particular session. This may be in circumstances such as a parent evening, a family birthday, or a holiday.
Sessions can only be refunded where two weeks notice is provided.
To cancel an appointment, call or text 07968 698666 (Katie) or 07403 531130 (Andy). Alternatively, use 01978 851007.
The ‘Company’ may cancel lessons by giving 24 hours’ prior notice to the ‘Client’, in which case no fees shall be incurred. Where a lesson was pre-paid, the ‘Company’ will either issue a refund or reschedule the appointment at a time agreeable to both parties.
6. LATE ARRIVAL
To ensure that the ‘Client’s’ time is respected, as well as the time of other ‘Students’, appointments will promptly begin at pre-scheduled times regardless of the time of the ‘Client’s’ arrival. No adjustment to fees shall be made for time lost because of late arrival by the ‘Student’ or by early termination of session by the ‘Student’. (e.g., if the ‘Student’ is 10 minutes late, the ‘Company’ will be unable to extend the ‘Client’s’ appointment).
7. TERMINATION OF CONTRACT
This contract may be terminated by either party at any time by giving the other party 14 days’ prior written notice, by first class post or email. Any appointments within the two weeks’ notice period will be chargeable.
8. NO WARRANTIES
The ‘Company’ makes no guarantee or warranty with regards to a ‘Student’s’ performance as a result of any tutoring provided but will use its very best endeavours to do so. Our record of helping students achieve their potential is excellent but there are variables at play, such as previous learning experiences, attitude to learning,quality of classroom teaching and low school attendance, which can impact performance in ways beyond the‘Company’s’ control.
9. COVID-19 HEALTH & SAFETY
The majority of our ‘Clients’ are happy to continue tuition via our online learning portal. For those ‘Clients’ wishing to move to face-to-face tuition, we will continue to follow advice from the World Health Organisation (WHO) and Public Health Wales, as well as that of local government in accordance with public safety in relation to COVID-19.
To that end we have put plans in place to reopen our learning base (home) for face-to-face tuition to take place from September 2021, with the following mitigations in place for all learners and our family:
If, either before or during the session, anyone becomes unwell with one or more of the following symptoms, the session will be cancelled or suspended: persistent cough, high temperature and/or loss of smell and/or taste
If symptoms are minor, the face-to-face session could be offered online as a substitution.
Prior to the session all work areas will be sanitised with sanitising wipes. This includes any work surfaces, laptops, and other equipment.
On entry to and exit from the premises, all students will be asked to clean their hands with provided hand sanitiser and dry with paper towels.
Seating will be adjusted to maintain adequate social distancing between the tutor and pupil where possible. Learning will be conducted side-by-side rather than sitting opposite face-to-face.
A social distance of at least 1 metre will be maintained throughout the session.
Indoors, face masks must be worn by both the tutor and student. Single-use masks will be provided to the student if they don’t have their own. If a student is exempt from wearing a mask, online tuition will continue.
Indoors, ventilation into the indoor learning base will be optimised to ensure a fresh air supply is provided. If the weather is comfortably mild, a quiet outdoor space will be used.
The use of paper materials, pens and other equipment will not be shared, and we ask that students bring their own materials, e.g., notepad and pen.
Students will be instructed in how to safely dispose of face masks and hand towels.
10. PARKING
Our learning base at 16 Arley Road, Pandy, Wrexham is situated on a quiet residential estate where parking is at a premium.
Out of respect for our neighbours and for the residential characteristics of the area, we asking all parents who drop off and pick up their children to strictly adhere to not entering the area shaded red – please see plan below:
The walk from the edge of the shared parking area to our front door is no longer than 20 seconds. Please be assured that we will never allow your child out of our home until we are sure that you have arrived.
In consideration to our neighbours further down the road on the ‘public highway’, we would ask that parents switch off their engines, avoid parking next to dropped kerbs, avoid excessively loud volume from car stereos and, in winter, dip/switch off their headlights.
There are occasions when relatives, other than mum or dad, are asked to pick up students. Please ensure that anyone with this responsibility is made aware of these arrangements.
The approach to our property is fully surveilled by CCTV so we may promote the health and safety of all visiting clients. We are registered with the Information Commissioner’s Office and fully comply with GDPR regulations.