THE LEARNING COLLECTIVE GROUP LTD

SERVICE LEVEL ARGREEMENT

THIS AGREEMENT is made on 01 September 2019

BETWEEN

The Learning Collective Group Ltd. (the ‘Company’) whose address for this service within the jurisdiction of the courts is 16 Arley Road, Pandy, Wrexham, LL12 8PQ.

AND

The ‘Client’ whose address is stated in the declaration at the foot of this agreement.

1. INTRODUCTION 

1.1. The parties to this Agreement are the ‘Company’ and the ‘Client’. 

1.2 Any alteration to this agreement must be in writing and signed by the ‘Company’ and the ‘Client’. 

1.3     The ‘Company’ requires this contract to be completed before tutor sessions begin. Teaching sessions refer to all education services the ‘Company’ provides:

tuition, classroom teaching, youth theatre workshops, coaching and mentoring.  

1.4. The ‘Client’ is the responsible adult, over the age of 18, who has arranged and will pay for the educational services the ‘Company’ provides.

1.5. The ‘Student’ is the person receiving teaching

 2.OBLIGATIONS OF ‘THE COMPANY’

2.1. The ‘Company’ undertakes to provide a fully qualified teacher to do all the preparation prior to the lesson and to structure lessons in such a way as to

optimise time for the benefit of the ‘Student’. 

2.2     The ‘Company’ shall keep confidential all information of the ‘Student’ and shall contact other parties involved in the education of the ‘Student’ only if given

written permission by the ‘Client’ to do so. 

2.3. The ‘Company’ will provide bespoke teaching that is tailored to the ‘Student’s’ specific requirements. To assist in this process we ask all ‘‘Client’s’ to liaise

with the ‘Student’s’ school and complete the Subject Information Sheet.

2.4. The ‘Company’ shall not assign its duties or obligations under this contract to a third party without the written permission of the ‘Client’. 

2.5     Tutor sessions are one hour long which includes approximately 50 minutes of tuition and 10 minutes of additional time (i.e. time spent in ‘warm up’ activities,

reviewing progress, feedback, etc.)

2.6     The ‘Company’ will always offer the ‘Student’ a hot or cold drink and a snack. It is incumbent upon the ‘Client’ to inform the ‘Company’ of any medical needs

or dietary requirement the ‘Student’ may have. Please refer to Medical Information Form.

 3. OBLIGATIONS OF ‘THE CLIENT’

3.1 The ‘Client’ must provide as much relevant assessment material as possible and assist the ‘Company’ in identifying learning gaps where the ‘Student’ needs

specific tutoring.

3.2     The ‘Client’ must ensure that the ‘Student’ arrives on time and attends all scheduled tutoring sessions.

3.3     The ‘Client’ must ensure that the ‘Student’ is in possession of all necessary materials (i.e. textbook, assignments, etc.) needed for each learning session.

4. FEES PAYABLE BY THE CLIENT

4.1      Fees for academic tuition shall be calculated at a rate of £26.50 pounds per session of tutoring. 

4.2      Payment shall be made in cash, by cheque or by BACS transfer and payment is required prior to the commencement of each tutoring session.

4.3      Cheques should be made payable to The Learning Collective Group Ltd.

4.4      The bank details required for BACS payments are as follows: The Learning Collective Group, Natwest, A/C No: 91191378, Sort Code: 55-81-42

5. SESSION CANCELLATION POLICY

5.1          The ‘Client’ may cancel the tutoring session with no penalty up to 24 hours before the scheduled session. If, however, the cancellation is made within 24

hours of the session and no exceptional circumstances exist, payment is due in full unless the ‘Company’ accepts the reasons for cancellation.

5.2          The ‘Company’ reserves the right to cancel scheduled tuition sessions in the event of unforeseeable circumstances. A refund for the ‘Client’ will be

arranged if they have pre-paid for the session.

5.3          To cancel an appointment, call or text 07968 698666 (Katie) or 07540 298640 (Andy). Alternatively, use 01978 851007.

5.4          The ‘Company’ may cancel lessons by giving 24 hours’ prior notice to the ‘Client’ in which case no fees shall be incurred. Where a lesson was pre-paid, the

‘Company’ will either issue a refund or reschedule the appointment at a time agreeable to both parties. 

 6. LATE ARRIVAL

6.1          To ensure that the ‘Client’s’ time is respected, as well as the time of other ‘Students’, appointments will promptly begin at pre-scheduled times regardless

of the time of the ‘Client’s arrival. No adjustment to fees shall be made for time lost because of late arrival by the ‘Student’ or by early termination of

session by the ‘Student’. (e.g. if the ‘Student’ is 10 minutes late, the ‘Company’ will be unable to extend the ‘Client’s’ appointment).

7. TERMINATION OF CONTRACT 

7.1         This contract may be terminated by either party at any time by giving the other party 14 days’ prior written notice, by first class post or email.

8. NO WARRANTIES

8.1          The ‘Company’ makes no guarantee or warranty with regards to a ‘Student’s’ performance as a result of any tutoring provided but will use its very best

endeavours to do so. Our record of helping students achieve their potential is outstanding but there are variables at play, such as previous learning

experiences, quality of classroom teaching and low school attendance, which can impact performance in ways beyond the ‘Company’s’ control. 

9. DECLARATION

9.1. By signing below you are agreeing to the Service Level Agreement.

I confirm that I have read the policies and/or, where necessary, completed the following forms:
Name *
Name
Date *
Date
Address *
Address